Tech Support Channels
A Sixty–Minute Ticket Response Time Guarantee
We offer a 60 min response guarantee for each support ticket or e–mail that you send to the technical support staff. We will swiftly respond to all the standard inquiries and forward right away the case to our server administrators in case further assistance is required. If you order the Administration Services package, we will complete any of the included services at a time that has been agreed upon upfront.
An Exceptional Support Service
Should you need any help using the Online Control Panel or with any of the apps that we’ve installed on the dedicated hosting server on your behalf, you can contact the customer support staff anytime through the ticketing system. Furthermore, if you require help administering your server, you can make use of our Administration Services package, that includes OS updates every week, troubleshooting and installation services, server monitoring and restarting services, backup space, etcetera.
A User–Friendly Help Area
Every Linux dedicated servers hosting package is equipped with our cost–free Online Control Panel, which boasts an exhaustive knowledge base and a selection of educational video tutorials. Whenever you need assistance while working with the Online Control Panel, just hit the Help or Videos buttons located in the upper right corner.