A lot of people who start using their first hosting account, or change companies, often have enquiries with respect to how particular procedures are done or run into difficulties when setting up different things such as emails, site settings, and so on. This is why, some web hosts have compiled documentation with the most popular questions and problems in order to help their clients receive info swiftly and easily. Consequently, the tech support team members can focus on actual issues that certain clients may be facing, because the solution for the minor things will already be available online and clients will be able to easily cope with them without getting in touch with the tech support team. Having thorough documentation is rather important, particularly for new users with zero past experience, because the web hosting service entails numerous functions and lots of people can become baffled about what to do. A good knowledge base can both help you do the procedures that you need and find out how the web hosting service functions in general.
Extensive Online Documentation in Shared Hosting
Our shared hosting
packages include a detailed knowledge base where you can find information about all the predicaments that you could possibly bump into and their resolutions. You can read how to set up and administer a mailing list, how to use an .htaccess config file, or how to continue in case the settings of your email client are accurate, but nonetheless you’re unable to send email messages, for instance. We have done our very best to be as comprehensive as possible and to cover all the available options so as to help you save time and effort and to offer you different solutions for each and every problem. The knowledge base contains educational articles too – both general ones about the web hosting service as a whole, and more specific ones, which will help you get acquainted with the features and functions of the Hepsia hosting Control Panel. You can find articles that are dedicated to particular features and functions in every section of the Control Panel, whereas if you’d like to browse the full archive of articles, you should go to the Help section.
Extensive Online Documentation in Semi-dedicated Hosting
We have compiled a detailed online knowledge base for all our present and future clients, so if you buy a semi-dedicated server
package from us, you will be able to find any information that you are looking for at any time. We have an abundance of educative articles, which will help you better understand what is going on in your semi-dedicated server account – "What is PHP?" and "What are file access permissions?" are simply two instances. Our how-to guides will help you accomplish anything you like – unzip an archive, import a database, redirect a domain name
, and so on. Furthermore, we also have troubleshooting guidelines, which will allow you to find out what precipitates a specific problem and the potential solutions for it. In case you can’t send e-mails or your domain name opens an HTTP 500 error message, for instance, you can browse our knowledge base and correct the issue in no time. The articles can be accessed through each Control Panel section, as well as through the all-inclusive Help section.