Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Answer Warranty

  • Our tech assistance Dept is on duty day–and–night to reply to all of your current help tickets. Every single ticket you submit to us is going to be solved within maximum 60 minutes. If your case requires help from an admin, we will send the ticket to the person on duty and will inform you that the issue will soon be resolved.

  • Top quality support service

  • Top–quality Tech Assist Service

  • We’ll be on line for you 24 hours a day to give you useful information and client support and to help you with any trouble that you might encounter when monitoring your virtual server. We’re able to help you with all pre–installed software packages, plus your Operating System, server admin panel (with regards to the VPS type) and the Online Control Panel produced entirely by us.

  • Intuitive help center

  • An Informative Help Zone

  • A complete and consistently updated knowledge base is included in our custom–built Online Control Panel. It gives you quick tips about how to perform all of the basic web site maintenance jobs. The Help section presents in–depth how to article tutorials and step–by–step video training. You can access the Help zone by clicking the Help or Video buttons in the right side of each Control Panel section.