Integrated Ticketing System
What is an integrated ticketing system and what are the advantages of employing one? How does it differ from other kinds of customer support?
If you’ve purchased a web hosting package and you’ve got certain questions with regard to a concrete function/feature, or if you have come across some predicament and you need assistance, you should be able to get in touch with the respective customer care staff. All web hosting providers deploy a ticketing system irrespective of whether they provide other methods of contacting them apart from it or not, since the best way to fix an issue most often is to post a ticket. This form of correspondence makes the responses sent by both sides easy to track and allows the support engineers to escalate the case in the event that, for example, a server admin needs to become involved. Typically, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you must have no less than 2 separate accounts to get in touch with the customer service staff and to actually administer the hosting space. Non-stop switching from one account to the other can be a burden, not to mention the fact that it takes quite a while for most web hosting companies to process ticket requests.
Integrated Ticketing System in Shared Hosting
Our Linux shared hosting packages
feature an integrated support ticket system, which is included in our custom Hepsia hosting Control Panel. In contrast to other comparable tools, Hepsia will permit you to manage everything connected with the hosting service itself in the same place – invoices, web files, emails, support tickets, etc., avoiding the need to use different systems. In case you have any technical or pre-sales questions or any difficulties, you can post a ticket with a few clicks without leaving your hosting Control Panel. During the process, you may pick a category and our system will present you with a number of help articles, which will supply you with more info and which may help you fix any particular issue even before you actually submit a ticket. We guarantee a support ticket response time of no more than sixty minutes, even in case it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
If you have a semi-dedicated server
account with us and you would like to contact our technical support team, you’ll be able to post a trouble ticket directly from your Hepsia Control Panel instead of using an entirely different tech support platform like you’ll need to do with most web hosting providers on the market. Our integrated trouble ticket system will permit you to open a new ticket without any efforts and to look through older tickets using a clever search filter. Besides, you will be able to read the applicable knowledge base articles that our system will present you with in accordance with the problem category that you pick for your new ticket. You can perform all of the abovementioned operations without leaving your Control Panel at any moment, which means that in case you run into any problem or have a question, you can get in touch with our technicians and resolve the issue in question in no more than an hour through a single support platform.