If you've ever had a shared hosting account before or you have dealt with any kind of online service, you're probably well aware from your own experience that for certain things it is better to speak with a live person over the phone rather than exchange tickets or e-mail messages. If you want to find out more about a service before you purchase it or if something small-scale should be done, for instance, it'll be much easier and a lot faster to get it done in real time. When you're able to get hold of representatives over the phone, it is very likely that you're dealing with an actual website hosting provider, not a reseller. The type of support that you can get over the phone differs between different companies - from very general issues to experienced tech support. Usually the majority of suppliers supply pre-sales assistance and first level phone support, while more complicated technical matters are handled via electronic mail and tickets.
Phone Support in Shared Hosting
All of our shared hosting packages feature phone support fourteen hrs a day even on official holidays, therefore if you do not have an account yet, you can call us and find out more about our services or whether we meet the system requirements for your sites. For your convenience, we have local telephone lines in the United States, Great Britain and Australia, so you are able to contact the phone number that is closer to you. In case you are a current customer, we can help you timely with any kind of general and billing matters and with multiple tech issues so as to save you time and efforts - we are aware of the fact that often it's easier to speak with a live person so as to get things done instantly. Of course, some matters simply cannot be taken care of on the phone, so in such a case you are able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server packages that we provide include live phone support for 14 hours every day. If you're unsure which package is appropriate for your sites, you want to find out more about the plan's specifications or you need any other type of info on our solutions, you have the option to call any of the local phone numbers that we have in the U.S.A., the UK and Australia and our support representatives will help you. If you already own an account, you are able to contact us about general and sales issues, although we're often able to help with a multitude of tech issues as well. For strictly tech problems you will have to employ our built-in ticketing system where the conversation between you and our tech support crew will be in 1 place, which is the best option when your issue can take extra time to be dealt with or it has to be escalated to our sysadmins.