In case you are a website owner, a problem could always crop up and it doesn’t automatically have to be connected to the web hosting service itself. For example, something may go wrong when you bring a script up to date or some vital content might be edited or deleted by chance. Regardless of what the essence of the problem is, you’ll need to touch base with the customer care staff and ask them to retrieve a backup or to assist you in resolving the problem that you’re confronting. How quickly they will do this will predetermine the amount of time that your websites will be unavailable. For certain websites such as community web portals or e-commerce portals, a continuous downtime interval often equals lost customers and money. For this reason, it is essential to use the services of a web hosting company that provides not only a good client support service, but also a prompt one.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can forget about waiting around for hours on end, or even all day, to get a response to a technical support ticket or an e-mail. Regardless of when you contact us, we will respond to you within maximum 1 hour with any pre-sales or technical enquiries you may have. In reality, our actual reply time scarcely ever surpasses twenty to thirty minutes. Since we’re on duty around the clock, you will always get assistance in a timely manner and we know just how crucial this is in the digital world. As soon as you contact us, we’ll answer your queries. If you stumble upon any technical predicament, we will handle it for you, or we will provide you with all the necessary information if there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because of the fact that we recognize exactly how critical it is to receive quick assistance, we guarantee that you’ll never have to wait for more than 1 hour to get a reply to any support ticket that you submit through your semi-dedicated server Control Panel. The fact is, you’ll seldom need to wait around for more than 20 to 30 minutes and this applies to any enquiry regardless of its nature – billing, technical or general. Additionally, our technical and client support staff is on duty night and day, which is the reason why even in case you post a ticket during holidays, you will always receive a blazing-fast response, which will contain the answer to an enquiry, the solution to a problem or the information required to solve an issue yourself – in case there is something that you need to do on your end. If you use our services, you’ll never have to waste an entire day hanging around awaiting a response like you would with lots of other hosting providers.