24/7 Customer Support
Learn more about customer support and why it's hard to find a web hosting provider which can offer top-class support.
Being able to get in touch with your shared hosting provider if you have any kind of questions or encounter any problems is important and how quickly they'll answer and take action is crucial, in particular when your website is business-oriented, as longer downtime can often mean losing potential clients. The support solutions are also a way to distinguish genuine providers from resellers. The latter usually answer only to e-mails or support tickets and you may need to wait for a whole day or longer to receive a response. When the problem calls for a few responses, you'll end up losing a few days so as to get a basic problem fixed. Using the services of an authentic and reputable hosting company, you should be able to get in touch with the support team anytime and get a prompt reply no matter what the problem or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Hosting
We offer 24/7 customer, billing and tech support for all of our Linux shared hosting packages
. Even if you are not our customer yet and you have questions, we will assist you right away and give you the necessary info, in order to give you the choice to make the very best decision when you purchase a new hosting account. We are available at any time, including weekends and holidays, and we provide several options for communication to contact us - live chat, phone, emails and support tickets. For your benefit, we have several phone numbers all over the world, therefore you'll be able to call the one that is closer to you. The max response time for the emails and your tickets is 1 hour. The regular response time is around 15-20 min, which means that you can forget about waiting for several days to receive support for any task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how crucial it is to receive well-timed assistance, especially when your web site is not working as it should be for whatever reason. All of our Linux semi-dedicated packages
feature 24/7 customer and tech support, which means that in case something comes up, you're able to use plenty of methods to get in touch with us - phone line with multiple local numbers around the world, live chat, email messages and support tickets. The first two methods are for pre-sales, billing and common matters, so if you don't have an account yet, for instance, you are able to get extra info for our services, or we will assist you with less complex tech matters. The second two options are for solely tech issues or everything that is more time-consuming since it is much easier follow the correspondence between you and our support crew. The warranted maximum answer time for them is only one hour, the actual one - 15-20 minutes, therefore you won't need to wait for an entire day to get assistance as you may need to do with various other service providers.
24/7 Customer Support in VPS
In case you obtain a virtual private server
from our company, you can use several different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, we have a couple of local telephone numbers in the United States, the United Kingdom and Australia plus a live chat service. When you're an existing customer and you require assistance with a technical issue which requires additional time to analyze or resolve, you'll be able to open a ticket from your billing account or you will be able to send an e-mail and we will take care of the issue and send you an answer within 1 hour. The reply time is warranted 24/7, including weekends and holidays, but for the majority of issues it takes less than 30 mins to receive assistance. Our support service covers your VPS and all of the pre-installed software it comes with, so in case you need help with third-party software, you can check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Hosting
We know how important it is to have timely support in general, let alone when you run an entire server, that's why every single dedicated server
that we provide includes 24/7 support with 1-hour response time warranty regardless of the problem. This service is free of cost for any type of problems with the server or the software that was installed by our administrators during the setup, so you'll be able to contact us as many times as you wish, even during holidays. You can either open a ticket from your billing area or you could send an e-mail, and the actual answer time for either of these rarely surpasses thirty minutes since we have admins available twenty-four-seven. In case you need general information about our servers or you have a billing question/issue, you may also call one of the local telephone numbers that we have on 3 different continents or you may employ our live chat service and consult with an agent online. For third-party software support, we provide a Managed Services upgrade, which you are able to add to your server package through your billing Control Panel.