Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • The Help section built into our Online Control Panel offers a collection of help articles and commonly asked questions. Aimed at resolving any common issue that you may possibly chance upon, they are compiled by our support team of capable techs.

  • Top quality support service

  • Video Tutorials

  • If you’d like to see how a task is done or how an issue is fixed, rather than just reading about it, then take a look at our selection of how–to video tutorials. They cover a variety of different topics and will help you swiftly understand how to work with the Online Control Panel.

  • Intuitive help center

  • A 1–Hour Response Guarantee

  • We back up all our semi–dedicated servers with a 24–7 help desk service and a 60–minute ticket response guarantee. Our qualified technical support engineers will be available to you around the clock to answer your enquiries and to solve any issue that you might possibly chance upon. Simply submit a tech support ticket from the Help Center section and we’ll respond back to you immediately.