If your web hosting company supplies live chat support, you're able to talk with a representative in real-time and learn useful info or get a problem resolved in a timely manner. The key advantage of using chat rather than calling to consult with a live person is that you will need only a computer with access to the web, so you won't pay any charges in case you're in another country or state. Furthermore, it will be a lot quicker to copy and paste data such as domain names, usernames or error messages in other words details which are sometimes difficult to provide to the other side on the telephone. The real-time chat is also a much quicker option to contact the website hosting provider's support crew as compared to using a ticketing system. What's more, in case some trouble needs a bit more time to be dealt with, you'll be able to do something else while you wait for assistance on the live chat, so that you won't waste time - something that's impossible if you're on the phone.